FREQUENTLY ASKED QUESTIONS
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to our tracking page. You can enter your tracking number on the page to get real-time updates on the status and location of your order.
We’ve made the warranty claim process easy for you! If you encounter any issues with your laptop during the warranty period, you can choose from the following convenient options:
- WhatsApp Live Chat: Reach out to our dedicated support team through our WhatsApp live chat feature on our website. Simply click the chat icon, and our representatives will guide you through the warranty claim process.
- Phone Support: Call us during working hours at +971 56 633 2963 . Our support team will assist you over the phone and provide instructions on how to proceed with your warranty claim.
- Email: Send an email to info@itfreez.com. Describe the issue you’re facing, and our customer support team will respond promptly, guiding you through the necessary steps to claim your warranty.
We offer a variety of convenient payment methods to make your shopping experience smooth:
- Credit Card / Debit Card: Pay securely using major credit or debit cards. Our website uses encryption technology to ensure the safety of your financial information.
- Cash on Delivery (COD): For added flexibility, we provide a Cash on Delivery option, allowing you to pay in cash when your order is delivered to your doorstep.
- Bank Transfer: If you prefer bank transfers, you can choose this option during checkout. Our bank details will be provided, and your order will be processed upon successful transfer.
Rest assured, all payment transactions are processed with the highest level of security to protect your sensitive information. Choose the payment method that suits you best and enjoy a seamless shopping experience with Genius Dubai.
We offer a hassle-free return policy. If you are not satisfied with your purchase for any reason, you can initiate a return within 30 days of receiving your order. Please refer to our “Returns and Exchanges” page for detailed instructions on how to return a product.
Absolutely. We take the security of your personal information seriously. Our website uses secure socket layer (SSL) encryption to protect your data during the checkout process. Additionally, we do not store any sensitive payment information, ensuring a secure and safe shopping experience.
