At Genius Dubai, we strive to provide a seamless and enjoyable shopping experience for our valued customers. To ensure clarity and transparency, please familiarize yourself with our Returns and Refunds Policy, which adheres to the laws and regulations of the United Arab Emirates (UAE).

Return Eligibility:

  1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within seven (7) days of receiving your order. We will guide you through the return process and arrange for a replacement or refund.
  2. Incorrect Product Delivered: In the rare event that you receive the wrong product, notify us within seven (7) days of receiving your order. We will rectify the mistake by arranging for the correct item to be delivered or processing a refund.

Return Conditions:

  1. Original Packaging: To initiate a return, the product must be in its original packaging, including all accessories, manuals, and any promotional items.
  2. Unused and Unopened: The product must be unused, unopened, and in the same condition as when it was received.

Refund Process:

  1. Verification: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
  2. Refund Approval: Upon successful verification, we will approve the refund.
  3. Refund Method: Refunds will be processed through the original payment method used during the purchase. Please allow a reasonable processing time.

Non-Eligibility for Return:

  1. Change of Mind: We do not accept returns for products due to a change of mind. Please ensure that you carefully review your order before completing the purchase.
  2. Customized or Personalized Items: Products that have been customized or personalized according to your specifications are not eligible for return unless they are defective.

Contact Us:

For assistance with returns or any related queries, please contact our customer support team through:

Important Note:

This Returns and Refunds Policy is subject to change without prior notice. Please review this policy periodically for any updates.

Thank you for choosing Genius Dubai, where your satisfaction is our priority.

Empowering Your Tech Journey, Genius Dubai – A Venture by Habibi Technology LLC